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Frequently Asked Questions:
1.
How do I install SyncCell?
2. How do I connect and configure
my USB cable?
3. How do I setup my Bluetooth
connection?
4. Do I need both a USB and
a Bluetooth connection in order to use SyncCell?
5. I am receiving a device when installing the SyncCell
USB Modem Driver, or I have one of the following phone models: Alltel V3a, Verizon
K1m, Verizon Maxx Ve, Verizon L7c, Verizon Razr2 V9m, Sprint V3m, or Sprint
K1m. Is there another USB driver that I can try?
6. I'm using a USB data cable
to connect my phone. I installed the software, but SyncCell
was unable to connect to the phone even after Windows
identified the SyncCell software and device driver.
7. How come I'm not able to
transfer files with SyncCell using my Verizon phone?
8. My phone is not listed as
a supported device; will it still work with SyncCell?
9. I have more contacts in
Outlook than I have room for on my phone. Can I still
use SyncCell? Is there a way to filter which contacts
will sync?
10. Why do my All Day Outlook
meetings show on my phone at 7:51 AM?
11. What is the SyncCell license?
12. Will SyncCell work with
my Motorola KRZR K1 using Sprint as the carrier?
13. How do I send my logfile
to support for diagnosis?
14. When I sync my calendar
the meeting times show earlier than my Outlook Calendar.
How do I fix this?
15. I have a Sprint V3m or
K1m, where can I find the USB drivers for it?
16. I have a very new Motorola
model (e.g. RAZRV6), and I get "Unable to Add" errors
when writing calendar entries to the phone. Can anything
be done?
17. I have more than one Calendar
folders setup in Outlook. Can I choose which one SyncCell
uses to synchronize?
18. Is there a way to have
OneSync read my Outlook Tasks along with my meeting events?
19. Is there a way to have
OneSync read my Outlook Notes along with my meeting events?
20. I want to change how many
weeks worth of Calendar Events are synchronized every
time I run OneSync. Is this possible?
21. All of the Calendar Events
on my mobile device have the meeting reminders set at
five minutes prior. Can this be changed?
22. Meeting Events show up
on my mobile device with the Subject listed before the
Location. Can I change this?
23. I sometimes enter Calendar
Events directly into my mobile device and would like these
to be transferred into Outlook. Can I do this?
24. I set Calendar Events
on both my home computer and my work computer. I need
to sync both of these calendars to my mobile device. Is
this possible with SyncCell?
25. I have two different Contacts
folders setup in Outlook - one for business contacts and
one for personal contacts. Can I choose which Contacts
folder OneSync uses during synchronization?
26. OneSync is storing my
Contacts to my mobile device with the Last/First name
format. I want the contacts to show in the First/Last
name format. Is this possible?
27. OneSync is only synching
Calendar Events to my mobile device. Can I set it up where
it also synchs my Contacts?
28. I purchased SyncCell from the website, where do I find my CD Key in order to activate the product?
29. I'm running Windows 2000
and when I enter my CD Key I get the following error:
'ERROR: Missing Evaluation ID. (181) Please try again.'
How do I fix this?
30. When SyncCell tries to communicate with Outlook I receive an error. How do I correct this?
31. When I attach my phone with a USB Data Cable, SyncCell cannot see my phone, but Windows recognizes it as a "Mass Storage" device. What can I do?
32. When I attach my phone with a USB Data Cable, nothing happens. What can I do?
33. Is there a way that I can put a link to my phone's calendar on my phone's window in order to have one-click access from my phone?
1. How do I install SyncCell?
Please refer to our installation
guide…
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2. How do I connect and configure my USB cable?
Please refer to our USB
connection guide…
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3. How do I setup my Bluetooth connection?
Please refer to our Bluetooth
connection guide…
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4. Do I need both a USB and a Bluetooth connection
in order to use SyncCell?
You can use either a USB data cable connection OR
a Bluetooth connection in order to sync your phone.
Bluetooth technology provides an added benefit of allowing
you to sync your phone while it's still in your pocket,
but you can just as easily connect your phone using
a USB data cable. The choice is yours!
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5. I am receiving a device error when installing the SyncCell USB Modem Driver,
or I have one of the following phone models: Alltel V3a, Verizon K1m, Verizon Maxx
Ve, Verizon L7c, Verizon Razr2 V9m, Sprint V3m, or Sprint
K1m. Is there another USB driver that I can try?
Yes, you can download and install the USB Drivers from http://developer.Motorola.com.
The driver is free, but you will need to create a userid first. After logging in with the new userid, search for "usb driver", or navigate directly to
http://developer.motorola.com/docstools/USB_Drivers/Handset_USB_Driver
Alternatively, an older version of the Motorola driver can be obtained from the following link without creating an id. However, this driver may not be compatible with all models and opearting systems.
http://direct.motorola.com/hellomoto/nss/driversNplugins.asp
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6. I'm using a USB data cable to connect my phone.
I installed the software, but SyncCell was unable to
connect to the phone even after Windows identified the
SyncCell software and device driver.
Some model phones require you to detach and then reattach
the USB cable after installing the device driver. Do
the following:
1) Exit SyncCell
2) Detach cable
3) Turn phone power off
4) Turn phone power on
5) Attach cable (Most Motorola phones will begin charging at this point)
6) Start SyncCell - the phone should be detected
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7. How come I'm not able to transfer files with SyncCell
using my Verizon phone?
SyncCell has a file transfer feature that provides a
quick and easy method of uploading and downloading videos,
photos, and ring tones. However, Verizon specifically
disables the file transfer functionality on most of
their phones so Verizon customers are unable
to transfer video, photos and ring tones.
The file transfer limitation is imposed by Verizon
and cannot be overcome by SyncCell or any other phone
syncing software on the market. However, all other SyncCell
features are fully functional on Verizon phones.
Click
Here to view the Verizon wireless device functionality
support chart.
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8. My phone is not listed as a supported device;
will it still work with SyncCell?
Many phone models will work with SyncCell that have
not been specifically certified. We are working all
the time to certify new models with SyncCell. If you
have a phone that is not listed as a supported device,
please contact us directly and let us know the model
of the phone and your cellular service provider.
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9. I have more contacts in Outlook than I have room
for on my phone. Can I still use SyncCell? Is there
a way to filter which contacts will sync?
The typical mobile phone configuration supports approximately
1,000 contacts while Outlook has no such limitation.
A user may have more contacts on their PC than available
memory slots on their phone.
SyncCell provides a fully supported and powerful Contact
Manager allowing the user to quickly and easily Edit,
Create, Sync and generally manage contacts. By using
the category setting in contacts you can chose which
contacts will be synched automatically.
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10. Why do my All Day Outlook meetings show on my
phone at 7:51 AM?
Not all Motorola phones, such as the Verizon V3m, support
All Day Events. In these cases, SyncCell will write
an All Day Outlook Event as a 7:51 AM event on your
phone. For phones that do support All Day Events, SyncCell
will correctly write them that way.
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11. What is the SyncCell license?
One SyncCell™ license allows you to install the
software on up to two computers for non-concurrent use.
The most common example is installation on both a Work
Computer and Home Computer. The SyncCell license is
a nontransferable license.
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12. Will SyncCell work with my Motorola KRZR K1 using
Sprint as the carrier?
Yes, except for the ability to send emails and text
messages, we do support SyncCell with the Sprint K1m.
If you are using a USB cable connection, then you need
to obtain the drivers from Sprint's website below.
Sprint PCS Connection Manager for Phone as Modem/USB
Cables... www.sprint.com/downloads
Direct download link... www4.sprint.com/pcsbusiness/downloads/Sprint_PCS_CM_v032.msi
While we have confirmed success on the new Sprint phones,
some users have experienced different behavior. If you
have any issues, simply email us the log file for a
prompt diagnosis. (See question #13 below for information
on emailing log files).
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13. How do I send my logfile to support for diagnosis?
Open SyncCell, click the 'Settings' button from main
window and then select the 'Other' tab on the 'Settings
& Options' dialog box that appears. From the 'Other'
tab, select the link to email the SyncCell log file
to support as shown:
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14. When I sync my calendar, the meeting times show
earlier than my Outlook Calendar. How do I fix this?
On some phone models, such as the Verizon V3m, it is necessary for the phone to
be fully powered on prior to connecting SyncCell with the phone and syncing the calendar.
Some phone models, such as the Verizon K1m, contain a firmware defect that causes
the time on the phone events to off. While SyncCell cannot do anything related
the phone's firmware defect, SyncCell does allow a manual "adjustment" of the times
that are read from and written to the phone. The settings are located on the
SyncCell->Settings->Advanced page.
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15. I have a Sprint V3m or K1m, where can I find
the USB drivers for it?
The Sprint USB drivers are available directly from the
Sprint website at the following links:
Sprint PCS Connection Manager for Phone as Modem/USB
Cables http://www.sprint.com/downloads
Direct download link... http://www4.sprint.com/pcsbusiness/downloads/Sprint_PCS_CM_v039.msi
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16. I have a very new Motorola model (e.g. RAZRV6),
and I get "Unable to Add" errors
when writing calendar entries to the phone. Can anything be done?
This is resolved in Version 1.3.1 and greater.
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17. I have more than one Calendar folders setup in
Outlook. Can I choose which one SyncCell uses to synchronize?
Yes, you can change the default Calendar folder that
OneSync uses. Please refer to the following guide:
How
To Configure the Calendar Client Selection and Options.
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18. Is there a way to have OneSync read my Outlook
Tasks along with my meeting events?
Yes, you can choose to also read your Outlook Tasks
and/or Notes along with your meeting events. Please
refer to the following guide: How
To Configure the Calendar Client Selection and Options.
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19. Is there a way to have OneSync read my Outlook
Notes along with my meeting events?
Yes, you can choose to also read your Outlook Notes
and/or Tasks along with your meeting events. Please
refer to the following guide: How
To Configure the Calendar Client Selection and Options.
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20. I want to change how many weeks worth of Calendar
Events are synchronized every time I run OneSync. Is
this possible?
Yes. By default, OneSync is configured to read one week
in the past and four weeks in the future when synching
Calendar Events. To change these settings please refer
to the following guide for help in configuring this
option: How
To Set the Calendar Date Range.
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21. All of the Calendar Events on my mobile device
have the meeting reminders set at five minutes prior.
Can this be changed?
Yes. When synching Calendar Event meetings to your phone
you can choose to have OneSync either remove the reminders,
select the reminder setting from Outlook, or use a standard
time, such as the default of 5 minutes. For help in
configuring this option, please refer to the following
guide:
How
To Set Calendar Event Reminders.
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22. Meeting Events show up on my mobile device with
the Subject listed before the Location. Can I change
this?
Yes, you can configure OneSync to list the title of
your meeting on your mobile device with either the Subject
or the Location first. For help in configuring this
setting, please refer to the following guide:
How
To Set the Calendar Event Title.
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23. I sometimes enter Calendar Events directly into
my mobile device and would like these to be transferred
into Outlook. Can I do this?
Yes, this can be turned on for OneSync. Please refer
to the following guide for help in configuring this
option: How
To Set Advanced Calendar Options.
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24. I set Calendar Events on both my home computer
and my work computer. I need to sync both of these calendars
to my mobile device. Is this possible with SyncCell?
Yes, please refer to the following guide: How
To Set Advanced Calendar Options.
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25. I have two different Contacts folders setup in
Outlook - one for business contacts and one for personal
contacts. Can I choose which Contacts folder OneSync
uses during synchronization?
Yes, you can change the default Contacts folder. For
help in configuring this option, please refer to the
following guide: How
To Configure the Contacts Client Selection and Options.
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26. OneSync is storing my Contacts to my mobile device
with the Last/First name format. I want the contacts
to show in the First/Last name format. Is this possible?
Yes, you can choose between a First/Last name or Last/First
name format when synching contacts. Please refer to
the following guide for help in configuring this option:
How
To Configure the Contacts Device Title.
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27. OneSync is only synching Calendar Events to my
mobile device. Can I set it up where it also synchs
my Contacts?
Yes, OneSync can sync your Contacts as well as your
Calendar Events. By default, Contacts synchronization
is not turned on for OneSync. To change this option
and configure Contacts synchronization, please refer
to the following guide: How
To Configure Contact Synchronization for OneSync.
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28. I purchased SyncCell from the website, where
do I find my CD Key in order to activate the product?
After ordering, the CD Key can be found in any of the
three following locations:
-
On the web browser immediately
following your purchase.
-
In the order email that
you will automatically receive shortly after your
purchase.
Note that emails from SyncCell.com are sometimes blocked
from being delivered. Check your spam settings if
you find this to be the case.
-
On your Order History
under "My Account" at www.SyncCell.com/webstore.
Login using the email address and password you created
during your purchase.
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29. I'm running Windows 2000 and when I enter my CD
Key I get the following error:
'ERROR: Missing Evaluation ID.
(181) Please try again.' How do I fix this?
Take the following steps to correct this:
- Uninstall SyncCell
- Reboot your Computer
- Re-install SyncCell and make sure you check the Win2000
option
- Enter your CD Key
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30. When SyncCell tries to communicate with Outlook
I receive an error. How do I correct this?
Assuming that Outlook is installed on the computer, take
the following steps to correct:
-
If you are using "Outlook Express", then be sure to select "Outlook Express" within
SyncCell->Settings->Contacts. If you are using the full "Microsoft Outlook"
application, then continue to Step #2.
- Run the Outlook Connection Test at the following link.
This will validate the Outlook communcation outside
of SyncCell.
www.synccell.com/downloads/TestOutlookConnection.exe
- If step #1 succeeds, try to connect through SyncCell
again. If you are still unable to connect through SyncCell,
please contact our support staff at support@synccell.com
- If step #1 fails, then reboot your computer and retry
step #1 above.
- If step #1 still fails after rebooting the computer,
run the Outlook "Detect and Repair..." utility
located on your Outlook 'Help' menu.
- If you are still unable to connect after running the
'Detect and Repair...' utility, please contact customer
support at support@synccell.com
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31. When I attach my phone with a USB Data Cable, SyncCell cannot access it, but
Windows recognizes it as a "Mass Storage" device. What can I do?
Many phone models have a dual USB Connection mode. In order for SyncCell to
be able to access these phones, the USB Connection on the phone must be
set to "Data/Fax" or "COM/Modem". This setting can usually be found on the phone's "Settings"
menu. Refer to your phone's documentation for the specific menu location.
Common models that this applies to are V3xx, V3t, V3i, L7, K1, and many models that
contain additional memory.
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32. When I attach my phone with a USB Data Cable, nothing happens. What can I do?
The first thing that you should do is turn the phone off and then back on.
If you get the same results, then check to see if your phone model has a dual USB Connection mode. In order for SyncCell to
be able to access these phones, the USB Connection on the phone must be
set to "Data/Fax" or "COM/Modem". This setting can usually be found on the phone's "Settings"
menu. Refer to your phone's documentation for the specific menu location.
Common models that this applies to are V3xx, V3t, V3i, L7, K1, and many models that
contain additional memory.
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33. Is there a way that I can put a link to my phone's calendar on my phone's window
in order to have one-click access from my phone?
Yes, this is possible with most phone models. The configuration varies by
model, but the following steps apply to most Motorola models. For further
details, refer to your phone's manual.
Configure RAZR Main Menu:
Upper Left Button
= Datebook
Upper Right Button = Camera
Up Button
= Message Center
Down Button
= Address Book
Left Button
= My Stuff
Right Button
= Recent Calls
1)
From Main Menu, press Top Center button
2)
Select “Settings
3)
Select “Personalize”
4)
Select “Home Screen”
5)
Select “Home Keys”
6)
Set “Up” = “Messages”
7)
Set “Down” = “Address Book”
8)
Set Right = “Recent Calls”
9)
Set Left = “My Stuff”
10)
Set “Left Soft Key” = “Datebook”
11)
Set “Right Soft Key” = “Camera”
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